The Problem
After-hours coverage is costly, stressful & unsustainable.
It burns out your staff, drains resources and pulls focus away from what matters most: delivering quality care.
20+
Calls per night
After-hours coverage shouldn't cost you your peace of mind. We saw franchise owners burning out, paying premium rates for mediocre service, or sacrificing family time to stay on-call.
So we built a better solution—one designed by people who truly understand what's at stake when the phone rings at midnight.
$18-$40
Per hour cost
100%
Burn out rate
The Solution
Built by
In 2024, two Home Helpers owners, Aaron Nelson and Tim Bireley, reached out to U.S. Direct Hire with the desire to bring a vision to life: an economical concierge-level Contact Center staffed by expert schedulers and build specifically for Home Helpers.
Each office faced unique challenges: One office’s internal coverage drained leadership focus, while another’s outsourced model saw costs rise and quality fall—both underscoring the need for a dedicated, scalable solution.
After months of collaboration, Care Hub officially launched in April 2025-- built by Home Helpers agency owners for Home Helpers Agency owners.
Why Care Hub?
Complete After
Hours Coverage
Every night & weekend, over 6,500 hours per year. Reliable coverage you can count on.
Mastery of WellSky &
Home Helpers SOPs
Dedicated Agents trained in WellSky and Home Helpers’ Best Practices
Every Night Ends
with a Clear Morning
Each weekday morning, real people review, discuss and hand-off the prior night’s coverage
HIPAA Compliant
All Agents are HIPAA-certified and operate within a secure, controlled network to protect client data
Holiday Relief Included
Daytime coverage for 11 Federal Holidays included at no extra charge
Cost Effective
Tiered Pricing
A turnkey solution starting as low as $3.60/hour, with scalable pricing that aligns with your business
Flexible Extras
Optional à la carte services -like car service or daytime coverage- available when you need it
AI, Analytics & Reports
DialPad Reports, AI tools and Analytics deliver full transparency into after-hours activity
How it works
Getting started is simple and risk free.
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Introduce the purpose of the consortium and our after-hours contact center model.
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Provide an overview of the onboarding timeline and key milestones.
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Introduce both sides’ leadership and day-to-day contacts (Schedulers, Managers, Technical Support).
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Discuss agency-specific needs: call volume, hours, service areas, and client sensitivities.
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Align on communication channels and decision-making points.
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Present our standard contact center playbook
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WellSky Integration & DialPad Review
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Confirm go-live date, final checklist, and success metrics.
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Reinforce roles, escalation paths, and communication cadence.
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Establish standard handoff protocol from agency daytime schedulers to our after-hours team.
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Performance & alignment reviews weekly for the first 2 months.
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Ongoing training & updates: Provide refresher sessions when systems or workflows change.
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"On a scale of 1 to 10—with 10 being the best—I would give Care Hub a 100."
Lakeesha Robinson Lead Scheduler,
Home Helpers Milwaukee
"Care Hub delivers curated service to our Clients and Caregivers, and best of all, it frees me and my team to focus on growing our business."
Aaron Nelson,
Owner Home Helpers Burlington
What Home Helper Owners are saying
Employers are loving their Care Hub agents. Here are what some of them say:
"The service we are receiving compared to a rival provider is night and day. The CareHub team truly understands our Caregivers & Patients."
Mike Stemm,
COO Home Helpers Milwaukee
"USDH has had a monumental impact on our operations with Care Hub and our remote HR Recruiters. I'm forever grateful."
Tim Bireley,
Owner Home Helpers Milwaukee
