After-hours coverage is costly, stressful & unsustainable.
It burns out your staff, drains resources and pulls focus away from what matters most: delivering quality care.
20+
Calls per night
$18-$40
Per hour cost
100%
Burn out rate
After-hours coverage shouldn't cost you your peace of mind. We saw franchise owners burning out, paying premium rates for mediocre service, or sacrificing family time to stay on-call.
So we built a better solution, one designed by people who truly understand what's at stake when the phone rings at midnight.
Built by Home Helper Agency Owners who lived the Problem
In 2024, two Home Helpers agency owners approached U.S. Direct Hire with a vision: a cost-effective, concierge-level Contact Center staffed by expert schedulers, built specifically to serve Home Helpers agencies.
Each office faced unique challenges: internal coverage drained leadership focus in some, while outsourced models drove up costs and reduced quality in others. These experiences highlighted the need for a dedicated, scalable solution.
After months of collaboration, Care Hub officially launched in April 2025, designed by Home Helpers agency owners to serve the needs of Home Helpers agencies nationwide.
After-Hours Coverage, Done Right
Complete After-Hours Coverage
Never wonder who is answering tonight.
Reliable evening and weekend coverage based on your operating hours and call flow.
Mastery of WellSky & SOPs
Your agency’s rules, followed consistently. Dedicated Agents trained in WellSky and Home Helpers’
Best Practices
Start with a Clear Morning
Each weekday morning, real people review, discuss and hand-off the prior night’s coverage, so your team can start the day fast.
HIPAA Compliant
Privacy-conscious workflows. All Agents are HIPAA-certified and operate within a secure, controlled network to protect client data.
Holiday Relief Included
Coverage when your team needs time off, so leadership is not stuck covering the calendar. Daytime coverage for 11 Federal Holidays included at no extra charge
Cost Effective Tiered Pricing
Reduce the hidden costs of being on-call. Lower burnout, fewer disruptions, and less leadership distraction compared to rotating internal coverage.
Flexible Extras
Optional à la carte services like car service or daytime coverage available when you need it, Add support when volume spikes.
AI, Analytics & Reports
Know what happened after hours.
DialPad Reports, AI tools and Analytics deliver full transparency into after-hours activity, so you can improve operations.
Start Coverage Without the Headache
Step 3
SOP and Tools Alignment
We align scripts, documentation, escalation, and any tools you use to track calls.
Step 2
Meet the Team
You get introduced to how Care Hub operates and what a normal handoff looks like.
Step 1
Welcome & Orientation
We learn your after-hours pain points, call types, escalation rules, and success goals.
Step 5
Ongoing support
We review trends, improve scripts, and keep performance consistent as your agency grows.
Step 4
Launch and Stabilize
We go live with monitoring, QA, and quick adjustments to match your preferred workflow.
What Home Helper Owners Are Saying
Owners tell us the biggest win is peace of mind. Calls get handled professionally, and their team finally gets real nights and weekends back.
"On a scale of 1 to 10 with 10 being the best I would give Care Hub a 100."
Lead Scheduler, Home Helpers Milwaukee
"Care Hub delivers curated service to our Clients and Caregivers, and best of all, it frees me and my team to focus on growing our business."
Owner, Home Helpers Burlington
"The service we are receiving compared to a rival provider is night and day. The CareHub team truly understands our Caregivers & Patients."
COO, Home Helpers Milwaukee
"USDH has had a monumental impact on our operations with Care Hub and our remote HR Recruiters. I'm forever grateful."
Owner, Home Helpers Milwaukee
